Plans change, and we try to be fair on both sides: a cancelled trip means a driver and a vehicle that were held for you and could have been booked by someone else. Here is how the advance is handled.

Standard trips (daily hire, one-way and round trips)

More than 24 hours before pickup: cancel free; any advance is returned in full or kept as credit for a new date, as you prefer.
Less than 24 hours before pickup: the advance is retained to cover the held vehicle and driver.
No-show (the car arrives and you do not travel, or you cannot be reached for 60 minutes after the pickup time): the advance is retained and any waiting beyond that is charged at the quoted rate.

Weddings, events and holiday dates

Wedding bookings, multi-vehicle convoys and bookings on Eid and other public-holiday dates are held against many other requests.
More than 7 days before: cancel free; the advance is returned or credited.
7 days or less before: the advance is retained.
Decoration that has already been bought or made is charged at cost.

Changing a booking

Moving the date, time, pickup point or vehicle is free whenever we can accommodate it; just call as early as you can. If the change makes the trip longer or the vehicle larger, the quote is updated before you confirm.

If we cancel

If we cannot provide a vehicle of the booked class, we tell you as early as possible, offer an alternative, and return the full advance if you do not accept it.

Weather, strikes and road closures

If a trip becomes impossible because of flooding, a hartal, a bridge closure or similar events, we move the booking to a new date or return the advance; no further charge applies.

How to cancel

Call or WhatsApp 01725-141408. The time of your call or message is the cancellation time.

Cancellation Policy